11500 Privacy Policy — Your Data, Our Responsibility
This page covers how your personal data is collected, used, and protected at 11500.
Last Updated: January 2026
Data Protected ⚡ Encrypted Connection ⚡ No Data Sold to Third Parties ⚡ bKash & Nagad Payments Secured ⚡ Right to Erasure ⚡ Transparent Policy ⚡ User Control ⚡ Bangladesh-Focused ⚡
১What Data We Collect
11500 collects the following types of data to provide its services:
Account & Identity Information
- Full name, date of birth, and nationality.
- Mobile number and email address.
- Identity verification documents (e.g., National ID number).
Payment & Transaction Information
- BKash or Nagad mobile banking number (the full number is not stored — only the last four digits are kept for verification purposes).
- Transaction amount, time, and method (in BDT ৳).
- Deposit and withdrawal history.
Device & Browser Information
- IP address, device type, and operating system.
- Browser name and version.
- Login times, session duration, and pages visited on the platform.
Gaming & Betting Activity Data
- Betting history, wager amounts, and outcomes.
- Bonus usage history.
২Why and How Your Data Is Used
11500 uses the data it collects for the following purposes:
To handle registration, identity verification, and login security.
To process deposits, withdrawals, and payments accurately.
To detect unusual activity and prevent money laundering.
To resolve issues quickly and provide users with the support they need.
To analyse user experience and improve service quality.
To send important updates, security alerts, and offers.
11500 never sells your data and will not share it with third parties without your consent.
3Cookies & Session Tracking
11500 uses cookies to improve the user experience and keep the platform running smoothly.
Cookie Types
- Essential Cookies: To maintain login sessions and store security tokens. The platform cannot function without these.
- Functionality Cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: To understand which pages on the platform are most visited. This data is not personally identifiable.
Cookie Controls
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may disrupt core functions such as login and payments.
Third-Party Tracking
11500 does not use any third-party advertising tracking cookies. Payment gateways (bKash, Nagad) manage their own secure sessions, which are governed by their respective privacy policies.
৪Data Storage & Security Measures
11500 treats the security of your data as its highest priority.
Data Retention Period
- Data for active accounts is retained for as long as the account remains open.
- After account closure, certain data may be retained for up to 5 years to meet legal and regulatory requirements.
- Marketing data is deleted immediately upon withdrawal of consent.
Technical Security
- All connections are secured with SSL encryption.
- Passwords are never stored in plain text; hashing technology is used.
- Payment information is handled in compliance with PCI DSS security standards.
- Regular security audits are conducted at our data centers.
Sharing Data with Third Parties
11500 may share data with third parties only in the following circumstances:
- With licensed payment gateway providers for payment processing.
- In response to lawful requests from law enforcement agencies.
- Where required for fraud investigations.
Your data is never sold for marketing or commercial purposes under any circumstances.
৫Your Rights Over Your Data
Every user at 11500 holds the following rights over their personal data:
You can request to know what personal information we hold about you.
You may request corrections to any inaccurate or outdated information.
You can request deletion of your data upon account closure (except where retention is required by law).
You may opt out of marketing communications or object to specific uses of your data.
You can request a copy of your data in a structured, portable format.
You may request that processing of your data be restricted while an investigation is ongoing.
To exercise any of these rights, email us at [email protected] or visit our FAQ section Go.
6Policy Updates & Contact Us
Policy Update Process
11500 may update this Privacy Policy from time to time. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, registered users may be notified by email. Continued use of the platform after any update constitutes acceptance of the revised policy.
Minors' Data
11500 does not serve users under the age of 18 and does not knowingly collect their data. If we become aware that a minor's data has been collected, it will be deleted immediately.
Contact Channels
For any privacy-related questions, requests, or complaints:
- Email: [email protected]
- Support hours: daily from 8:00 AM to midnight.
- For general enquiries FAQ View.